Now that the internet has found its way into virtually every aspect of daily life, most businesses have come to realize the importance of having a positive presence on the world wide web. In addition to websites, social media profiles, blogs, and even smartphone apps, many companies have learned how to leverage the good opinion of loyal customers so that these so-called brand advocates do much of the PR work themselves.
Along with having a greater presence on the internet comes the risk that the things being said about a company may be negative. In some cases a business can find their previously stellar reputation destroyed in a manner of days if the internet community — bloggers, vloggers, and social media leaders — catch hold of a negative story or report. Keeping track of all the things being said about a company online and employing strategies to ensure that the top search engine results return positive pages about that company is known as online reputation management or ORM. A number of search engine optimization companies have begun to specialize in this field — companies like elixir interactive have become experts in ORM.
Larger companies or any company that is facing an ORM crisis (think Toyota, Tiger Woods, BP), would do well to investigate hiring experts like these to help them weather the store. Unlike traditional PR firms, which focus on traditional news media, elixir interactive online reputation management services understands how search engine results work as well as how to monitor and influence social media conversations. A good ORM firm is going to have proven strategies to clean up negative results and help restore a company’s online reputation.
